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Do I come to you or do you come to me?We are a mobile-only service at this point in time, so we come to you!
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How far do you travel?We travel as far as you need us! All travel will incur a fee that is tailored to each booking.
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How do I secure my booking?Once we have established what service you require and you are happy to proceed, you will be sent our T&Cs to accept. Once accepted, you will receive an invoice with 30% of the total to be paid, the remaining can be paid by transfer one week prior to your booking or by cash in full on the day of your booking.
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What do you need to set up?Makeup Setup: - One normal-height chair, or alternatively, one high chair/bar stool for the client and standing space for the artist. - A clean standard table or bench space with enough room to lay out products for makeup application. - Ideally facing a natural light source, such as windows with ample natural daylight. Hair Setup: - A normal-height chair with a lower back to facilitate hairstyling for the client. - A clean standard table or bench space, which can be the same one used for makeup application. - Ensure relatively close proximity to a power outlet for necessary electrical tools, we do bring an extension lead with us for all services.
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Can I book my wedding without a trial?Absolutely! Trials aren't compulsory, although we do recommend them. This is a great way for us to get to know each other before your special day as well as have a good in-depth consultation with you about your likes and dislikes.
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What is involved in a bridal trial?- Skin Consultation: Assessment of your current skincare routine and personalized recommendations for achieving improved skin health. - Preferred Makeup Looks: We invite you to bring images of desired makeup looks, preferably featuring individuals with similar skin tones. Alternatively, we can discuss adjustments to ensure the chosen look complements your features. Topics covered include eyebrow intensity, eyeshadow application, false lashes, contouring preferences, and more. - Preferred Hairstyles: Please share photos of hairstyles you admire, emphasizing those with similar colour tones unless a change is planned. Elaborate hairstyles tend to showcase better with some colour or subtle highlights. - Skin and Hair Preparation: Incorporating eyebrow grooming, eyelid tape if needed, basic skin preparation, and adding texture to the hair to create a flawless canvas for the chosen look. - Hair and/or makeup application: Completing the agreed-upon makeup and hairstyle, ensuring your satisfaction with the final result. - Accessories: Bring your accessories like hair pins, tiaras, crowns, or veil for experimentation and integration into the final look.
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How long does hair and/or makeup take?We generally allocate 1 hour per service (2 hours total for hair and makeup) with a buffer of 30mins after all services are completed. If you have very thick or long hair, or require clip in hair extensions, please let us know as we would need to add another 30 mins for that service.
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How long does a trial take?A trial can take up to 3-3.5 hours depending on what you'd like to trial. Additional time will be required if you would like to try more than one makeup or hair look.
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Do you offer reception touch up or changes?Absolutely! If you would like to add this service to your wedding day, please send an email to rebeccashardlow.hmua@gmail.com. Please be aware that this service is subject to availability.
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What products do you use?While I don't use one specific makeup brand, I prioritize quality and incorporate premium skincare and makeup products into my professional kit. Some of the brands I use include, but are not limited to: Pat McGrath, M.A.C, Charlotte Tilbury, Dior, Natasha Denona, NARS, Hourglass, Tatcha, Laneige, Patrick Ta Beauty, and Laura Mercier. This list is not exhaustive, as I continuously explore and integrate high-quality products to enhance my professional makeup services. The same applies to Hair products: Nak, L'oreal, Cloudnine, GHD, Natalie-Anne haircare.
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How long will my order take to process?Upon successful placement of your order and the completion of your payment, your digital files will be promptly available for download shortly after
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Can I buy this from anywhere in the world?Absolutely! As these are digital files, all you need to do is add the items to your cart and purchase when you are ready. Files will be available to download shortly after your order has been placed.
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Once I purchase my eBook, will it always be available?Absolutely! Upon purchase, you'll receive a link to download your digital copy and rest assured, it's yours to keep for a lifetime. If you encounter any challenges during the download or face difficulties opening the product, please don't hesitate to reach out to us at rebeccashardlow.hmua@gmail.com
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Can I get a refund for my digital product?We regret to inform you that, due to the nature of digital ebooks, we are unable to process refunds for reasons other than technical issues. Once the digital content has been accessed or downloaded, it becomes a permanent part of your collection. We encourage you to carefully review the product details before making a purchase to ensure it aligns with your preferences and needs. If you encounter any technical difficulties or issues, please don't hesitate to contact rebeccashardlow.hmua@gmail.com and we'll be more than happy to assist you promptly. Thank you for your understanding.
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I haven't received my order, what do I do?If you have not received your order but your payment has gone through, please email me at rebeccashardlow.hmua@gmail.com as soon as possible for assistance.
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